Privacy Policy

Website Aurina Private Luxury Lodges

Im Anger 9
39030 Luttach / Ahrntal
Southtyrol / Italy
T: +39 0474 832 155
Mobil: +39 348 238 76 37
E-Mail: info@aurina-chalet.com

The privacy policy covers the collection and use of personal data that may be collected when you contact us, for example when you visit our website, when you request, book or purchase services or when you call us. Please take a moment to read the following document, which will inform you about how Private Luxury Lodges Aurina handles your personal data, what types of data are collected, how and for what purpose this data is used, to whom Private Luxury Lodges Aurina passes on this data and how Private Luxury Lodges Aurina protects your personal data.
Your privacy rights have the highest priority and Private Luxury Lodges Aurina will do its utmost to protect these rights.
All further obligations under data protection law that may go beyond this data protection declaration remain unaffected.
Why does Private Luxury Lodges Aurina collect personal data?

Private Luxury Lodges Aurina collects and uses your personal information to provide you with exemplary customer service, convenient access to our website and to offer you the best possible service. In addition, Private Luxury Lodges Aurina uses your personal information to keep you informed of the latest product announcements, special offers and other developments that we think may be of interest to you. If you are not interested in being kept up to date with the latest developments and current product and service information, you can let us know at any time.

What data is collected?

There are a number of situations where Private Luxury Lodges Aurina may use your personal information to help us provide you with a better service. For example, you may be asked to provide personal information when you start a transaction. You will only be asked to provide information that is relevant to the situation. This includes, for example, your name, postal address, telephone number, e-mail address and preferred method of contact or credit card details. In addition, Private Luxury Lodges Aurina collects information for market research purposes in order to get to know our customers better and to be able to offer you a more effective service. Private Luxury Lodges Aurina also collects data on customer activity on our website. This information allows Private Luxury Lodges Aurina to determine what information is most useful to our customers and which areas of our websites and Internet services are of most interest to them.

In what cases does Private Luxury Lodges Aurina pass on personal data?

Private Luxury Lodges Aurina takes the protection of your privacy very seriously. Private Luxury Lodges Aurina assures you that Private Luxury Lodges Aurina will not sell or rent your contact information to other providers. In order to provide you with exemplary service, Private Luxury Lodges Aurina may share your personal information with legal entities who are obligated to protect that information in accordance with the Privacy Policy. At times, it may be beneficial for Private Luxury Lodges Aurina to provide certain personal information about you to other companies with whom Private Luxury Lodges Aurina has entered into a strategic partnership or who work for Private Luxury Lodges Aurina to provide products and services to you on our behalf. These companies may help us process information, grant credit, fulfill customer orders, deliver products to you, manage and maintain customer data, provide customer service, evaluate your interest in our products and services, conduct customer research or conduct customer satisfaction surveys. These companies are also obliged to protect your personal data in accordance with our privacy policy. From time to time, Private Luxury Lodges Aurina may be required by law or legal process to disclose your personal information.

How does Private Luxury Lodges Aurina protect your personal information?

Private Luxury Lodges Aurina takes precautions, including administrative, electronic and physical procedures, to safeguard your personal information from loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction.the website uses industry standard SSL (Secure Sockets Layer) encryption in some places. This ensures the confidentiality of your personal details and credit card data during transactions over the Internet. You can also help us by taking appropriate precautions to protect your personal data on the Internet. Change your password frequently. Use a combination of letters and numbers and make sure you always use a secure web browser.

Integrity of personal data

Private Luxury Lodges Aurina has taken protective measures to ensure that your personal data is always correct, complete and up to date for the intended purposes. Of course, you have the right to access and change the personal data you have provided at any time. You can help us to ensure that your contact information and preferences are accurate, complete and up to date. You can also request a copy of your personal data by contacting us at the e-mail address below.

Cookies and other technologies

As is common practice on many other company websites, Private Luxury Lodges Aurina uses “cookies” and other technologies to gain a better insight into which areas of our websites are particularly popular, how our visitors move around the website and how much time they spend in the various areas. In addition, Private Luxury Lodges Aurina uses cookies and other technologies to ensure that our online advertising is effective and actually attracts customers to our products and services. Private Luxury Lodges Aurina uses cookies and other technologies to analyze traffic to our website so that we can continue to improve its design and functionality, and to study the effectiveness of communications with our customers. Private Luxury Lodges Aurina also uses cookies to better customize the website to your needs and to provide you with a more convenient browsing experience each time you visit. Like most websites, we collect certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamps and clickstream data. In some of our e-mail messages, Private Luxury Lodges Aurina uses a so-called “click-through URL”, which is linked to content on our website. When you click into such a URL address, you pass through our web server before you reach the actual destination web page. Private Luxury Lodges Aurina tracks this “click-through” data to determine interest in certain topics and to measure the effectiveness of communications with our customers. If you wish to avoid such data being collected, simply do not click on any text or graphic links in emails. In addition, Private Luxury Lodges Aurina uses so-called “pixel tags” (tiny image files) that provide information about which areas of our websites customers have visited or measure how effective customer searches on our website have been. Pixel tags also allow Private Luxury Lodges Aurina to send e-mail messages in a format readable by the customer. It also allows us to check whether emails have been opened to ensure that Private Luxury Lodges Aurina only sends messages that are of interest to our customers.

Use of external services

Use of external tracking services This website uses the following external tracking services: Google Analytics TrackingGoogle Adwords Conversion Google Adwords Remarketing

Use of Facebook plugins

This website uses plugins from the social network facebook.com, which is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). When you access web pages on our website that contain such a plugin, a connection to the Facebook servers is established and the plugin is displayed on the website by notifying your browser. This tells the Facebook server which of our web pages you have visited. If you are logged in to Facebook as a member, Facebook assigns this information to your personal Facebook user account. When using the plugin functions (e.g. clicking the “Like” button, posting a comment), this information is also assigned to your Facebook account, which you can only prevent by logging out before using the plugin. You can find more information on the collection and use of data by Facebook, your rights in this regard and options for protecting your privacy in Facebook’s privacy policy.

Use of AdWords

Remarketing This website uses cookies for the purpose of targeting visitors via remarketing campaigns with online advertising at a later point in time in the Google advertising network. To place remarketing ads, third-party providers such as Google use cookies based on a visit to this website. As a user, you have the option of deactivating the use of cookies by Google by visiting the Google deactivation page at www.google.com/ads/preferences.
Questions about the protection of personal rights
If you have any questions or concerns about our privacy policy, please contact us. Please send us a message (see contact details below). You can of course ask Private Luxury Lodges Aurina what data Private Luxury Lodges Aurina processes about you, where this data comes from, what it is used for and to whom it is transmitted. You can, of course, also correct incorrect data or have data that has been processed inadmissibly deleted. The provisions of the Data Protection Act apply. Private Luxury Lodges Aurina is entitled to amend the data protection declaration from time to time. If significant changes are made, a corresponding notice will be published on our website together with the updated version of the privacy policy. Private Luxury Lodges Aurina Im Anger 9 39030 Luttach / Ahrntal South Tyrol Italy E-Mail: info@aurina-chalet.com